You might choose to do this through meetings and presentations, or bring in experts to chat with your employees about how to manage their job functions during a crisis. For example, if you are situated in a location prone to natural disasters, training everyone at your company on safety-related actions to take, such as where to take shelter, is critical.
As your company grows, you might increase your number of employees, open offices in new cities or countries , or change the structure of your business operations. If you do go through a crisis, be sure to analyze the results of your management plans to determine whether or not they were successful in pulling your company through — you might decide they need to be updated or reworked completely.
These stages occur during a crisis and can help you determine how you should respond to the situation at different points in time. Note: You should ensure you have all of your crisis management plans in place prior to working through the stages of a crisis in a real situation.
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Although you cannot always predict the timing or occurrence of a crisis, there are often signs you can look for that serve as a warning. The risk assessment stage begins immediately after a crisis starts to unfold. During this stage, the potential ramifications of the crisis, plausible damages, and resulting problems are discussed.
This way, everyone involved is prepared for the worst possible scenario.
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Once you review the level of risk associated with the crisis, you and your team will be able to decide which crisis management plan you want to implement. Then, everyone involved — including your employees, customers, and emergency response teams if necessary — can be notified of the situation.
The response stage involves a lot of communication to both inform everyone of the crisis and kickstart the various actions that will be taken to manage and mitigate the incident. Next comes the management phase. This is when everyone involved in rectifying the crisis comes forward to work on managing the chosen resolution plan, the immediate effects of the event, and any new or worsening effects that arise.
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This stage involves the same type of open communication that you used in the response phase to ensure all employees, customers, and stakeholders are up to speed on the state of the business. During this phase, everyone involved in the resolution of the crisis should have fulfilled or nearly fulfilled their given duties. The crisis should be pretty much under control at this point.
As you leave the resolution phase and move into recovery, your resolution plans are well underway and your business is getting back on track. This stage includes getting all employees back into their day-to-day operations and ensuring customers are set up for success with your products once again. This way you can determine how you feel the situation was managed and how you plan to avoid another similar situation from happening in the future. To help you work through your crisis management plan as well as the stages of a crisis, you might determine that hiring or working with a crisis management team is the best option for your company.
Crisis management teams are created to protect your business from the adverse effects of any crisis situation or event. They also help keep your business and employees prepared for any threats that could potentially come your way. There are three types of crisis management teams your company might hire for to help you manage a situation.
These teams include regional emergency management teams, site emergency response teams, and business support teams. Regional emergency management teams support local needs throughout a crisis situation. Depending on the size of your business and your various office locations if you have them , this team will manage the region-specific effects of a crisis.
This type of team is typically made up of people who live and work in the area already. The people on this type of team include on-site employees, first responders, and local officials.
What is a business crisis?
Business support teams manage the impact a crisis has on a business as a whole. A crisis manager leads and approves of the creation and implementation of a crisis management plan. The series will provide a close-up look at the important work that law enforcement, paramedics, and firefighters do on a daily basis, and audiences will have to tune in to learn more.
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Courtesy of FOX. These actions can also help once the responder returns home after deployment or a particularly traumatic shift. The ideal time for taking actions to prevent stress and to strengthen your stress management skills is before your disaster assignment. Responder stress can be diminished by practicing for the disaster role, developing a personal toolkit of stress management skills, and preparing yourself and your loved ones.
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